Delivery
Delivery & Shipping Information
Standard Order Handling & Packing
Please allow 1–3 business days for your order to be processed, packed and prepared for dispatch. Handling times commence from the start of the next business day after your order is received.
Order Pick-Up
Warehouse pick-up is available for orders. Please allow 1–3 business days from the start of the next business day for your order to be processed and prepared for collection.
Our team will contact you once your order is ready for pick-up.
Warehouse pick-up hours:
Monday to Friday, 10:00 am – 5:00 pm (Excluding public holidays)
Orders are processed during our regular business hours.
Standard Shipping Timeframes
Our standard shipping timeframe is approximately 1–6 business days from the date your order is dispatched, depending on the delivery location.
Please note that shipping timeframes are estimates only and may vary depending on the destination, carrier, peak periods, public holidays, weather or other circumstances outside of our control. JD Party is not responsible for delays caused by third-party freight or delivery providers.
Online Delivery Options
When you add your products to your cart and proceed to checkout, you will be able to select from the available delivery options.
1. Pick Up From Our Warehouse
Select “Pick Up” at checkout if you would like to collect your order from our Melbourne warehouse.
Please allow 1–3 business days from the start of the next business day for your order to be processed and prepared. Our team will contact you once your order is ready for collection.
Pick-up hours: Monday to Friday, 10:00 am – 5:00 pm.
2. Request a Shipping Quotation
If you would like us to arrange shipping for your order, you can request a freight quotation at checkout. Our team will review your order and contact you with a shipping quote based on the most competitive rates available through our transport providers.
We are also happy to use your preferred freight carrier if you have an existing account with a transport company. Please provide your carrier details when requesting your shipping quotation.
Delivery Address
Please ensure that your delivery address and delivery instructions are correct before submitting your order.
This includes providing any relevant delivery instructions, such as an Authority to Leave (ATL) or a suitable safe location where the carrier may leave your parcel if no one is available to receive the delivery.
Once an order has been dispatched, changes to the delivery address may not be possible. Please carefully check all delivery details before completing your order.
Product Availability & Inventory
We regularly update our website to reflect current product availability. However, due to the volume of orders and sales received, we cannot guarantee that all products displayed online will remain available at the time your order is processed.
Orders are processed in the order they are received.
If an item you have ordered is unavailable when your order is processed, a member of our team will contact you to discuss the available options. Depending on the circumstances, this may include a suitable substitute product or an alternative item.
We appreciate your understanding and will always do our best to assist you in finding a suitable alternative.